“OTRS is an open source software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management. Based on a set of functions built on a “trouble ticket,” OTRS is built to allow support, sales, pre-sales, billing, internal IT, support desk and many other departments to react quickly and responsibly to inbound inquires. Do you receive many e-mails and want to answer them with a team of agents? You’re going to love OTRS! “
Tags:
OpenEdition vous propose de citer ce billet de la manière suivante :
cléoradar (21 janvier 2011). OTRS: Open Source Help Desk and IT Service ManagementSolution. Cléo Radar. Consulté le 13 décembre 2024 à l’adresse https://doi.org/10.58079/mxei